Front Office Manager

A&R GROUP•Orange Beach, AL

1d•Onsite

About The Position

We’re hiring a Front Desk Manager to be the heartbeat of our hospitality! This is a full-time leadership role where you will lead our guest services team with energy, expertise, and heart. We are more than just a place to stay—we’re a place where guests feel welcomed, cared for, and wowed. Whether someone’s here for business, leisure, or a little bit of both, we create memorable stays and deliver five-star smiles.

Requirements

2–3 years of hotel front desk or supervisory experience
Comfortable with hotel property management systems (PMS), guest tech, and basic reporting
Flexible and available to work weekends, holidays, or evenings as needed
Strong verbal and written communication skills
Proficiency with hotel operations tools like Quore is a huge bonus
Results-driven, organized, and always focused on getting the job done—fast and right
Adaptable and flexible, especially when things get busy (overtime? No problem!)

Nice To Haves

Previous experience in hospitality or a supervisory role is a plus
A positive, take-charge attitude
Thrive under pressure and love solving problems like a pro
Multitasking master who can handle shifting priorities without missing a beat

Responsibilities

Lead, train, and motivate front desk associates to deliver consistently excellent guest experiences
Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between
Set the tone for exceptional hospitality from the moment a guest walks through the door
Handle escalated guest concerns with professionalism, care, and creative solutions
Monitor reservations, room assignments, and guest communications to ensure efficiency and satisfaction
Collaborate with housekeeping, sales, and maintenance to make sure every guest experience is seamless
Monitor performance metrics, guest satisfaction scores, and department goals
Maintain a well-organized, welcoming, and energetic front desk environment
Create schedules, conduct performance reviews, and foster a positive team culture