Front Office Manager

Fort Hood • Killeen, TX

10d • Onsite

About The Position

As the Front Office Manager, you will oversee all front desk operations, ensuring a smooth and welcoming experience for every guest. You’ll lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports. Your leadership will drive service excellence and operational efficiency in the front office. You will be the leader of our hotel's front office team, ensuring exceptional guest experiences through efficient and seamless operations. Your daily tasks will include managing front desk staff, overseeing guest check-in and check-out processes, and resolving guest issues.

Requirements

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence
• A high school diploma, a GED, or one year of hotel experience
• Previous experience in a similar or related position
• Ability to lead and grow the guest service department
• A combination of education and experience

Nice To Haves

• Hotel experience is always a plus!

Responsibilities

• Oversee all front desk operations
• Ensuring a smooth and welcoming experience for every guest
• Lead, train, and support the front desk team
• Managing scheduling, guest relations, and daily reports
• Drive service excellence and operational efficiency in the front office
• Manage front desk staff
• Oversee guest check-in and check-out processes
• Resolve guest issues

Benefits

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED