Front Office Manager

TownePlace Columbia Northwest/Harbison•Columbia, SC

23d

About The Position

The Front Office Manager is responsible for assisting in all aspects of the front desk, assisting in Sales, day-to-day staff management, and guests. He/She should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and maintain relationships with internal and external guests. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience.

Requirements

Prior experience in hospitality management preferred
Excellent communication and interpersonal skills
Ability to multitask and work under pressure
Strong leadership and problem-solving abilities

Responsibilities

Oversees and takes ownership of the Front Office and assists in Sales.
Leads daily team huddles and attends weekly operations meetings.
Assists with hiring, training, and coaching staff per company policies.
Supports guest satisfaction efforts and service recovery.
Maintains staffing levels and labor budgets.
Coordinates with all departments to ensure efficient operations.
Ensures completion of all required training and orientation.
Uses Quore to track maintenance, cleanliness, and communication.
Participates in audits, inspections, and the M.O.D. program.
Promotes a culture of development, accountability, and compliance.
Attends annually a minimum of one advanced management-training seminar.
Attends corporate management sponsored events.
Operates in compliance with policies and procedure manuals unless preempted by property or franchise level policies
Performs all other duties as required
Duties may adapt to meet evolving business needs.
Adhering to Newport Handbook policies is required.