Front Office Manager

Hilton Grand Vacations•Scottsdale, AZ

8d•Onsite

About The Position

Villa Mirage Resort in Scottsdale is hiring a Front Office Manager. At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Requirements

High School Diploma or equivalent /GED
Up to 3 years demonstrated ability in a related field
Minimum 2 years of supervisory/management experience
Prior cash handling and computer experience required.
Two to four years direct front desk or front office operations experience in a hospitality environment including two years in a supervisory capacity.

Nice To Haves

Bachelor's Degree
More than 5 years of related experience
More than 3 years of Manager experience in a front office capacity

Responsibilities

Counseling and coaching team members to meet the standards and policies set for all team members.
Ensure all guests/owners are being treated in all efficient and courteous manner and that all Hilton standards are being applied.
Responsibility for training and direction of new and existing front desk employees.
Ensure all front desk quality standards are aligned with and that all policies and procedures are consistently applied.
Work in conjunction with accounting to maintain and minimize levels of account receivables.
Coordinate activate with other hotel departments in order to facilitate increased levels of communication and guests satisfaction.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest’s satisfaction.
Supervise the activities of the front desk personnel.
Ensure the timely completion of performance appraisals.
Other duties as assigned by management.