Front Office Manager
Makeready LLC•Houston, TX
About The Position
We are searching for curious self-starters with a genuine interest in people. These hard-working individuals have always had a natural bend toward hospitality, no matter where they worked, because they’ve always seen themselves as part of something bigger. This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.
Requirements
- Prior experience preferred
- Guest-first attitude and approach
- Knowledge of the property, amenities and surrounding area
- Lead, motivate and develop Team Members
Responsibilities
- Select, onboard, train and cross train all front office team members
- Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards
- Resolve guest inquiries and/or concerns quickly, efficiently and courteously
- Maintain open interdepartmental communication
Benefits
- Accommodating PTO/PTO exchange
- Medical/dental/vision benefits
- Maternity/paternity leave
- Pet insurance
- Company-matched dependent care & 401k
- Student loan repayment program
- Wide range of additional ancillary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
