Front Office Manager

Commonwealth Hotels•Memphis, TN

24d

About The Position

The Courtyard by Marriott Memphis East Bill Morris Parkway is seeking a Hotel Operations Manager. About Us: Working at the Courtyard Memphis East Bill Morris Parkway offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Located in the heart of East Memphis, our hotel offers a prime spot for both guests and team members, just minutes from Memphis Airport, FedEx Headquarters, and International Paper. As part of our team, you will help create a welcoming environment, whether it is serving delicious meals at our Courtyard Bistro or supporting successful business and private events in our flexible venue. Our convenient location ensures easy access to the airport and downtown Memphis attractions, making every day an exciting experience. If you are looking to build your career in a fast-paced, supportive setting, we would love to welcome you to Courtyard Memphis East Bill Morris Parkway! Why This Role? Working as a Hotel Operations Manager at Courtyard by Marriott Memphis East Bill Morris Parkway offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence, and providing opportunities for growth. Associates enjoy working in a vibrant atmosphere with diverse guests, and a welcoming, creative culture. It is a great place to thrive professionally while contributing to engaging guest experience.

Requirements

Ability to motivate, guide, and manage teams across different departments.
Delegation and conflict resolution skills to maintain a productive work environment.
Strong verbal and written communication for interacting with guests, staff, and upper management.
Active listening to understand and resolve guest or employee concerns effectively.
A guest-first mindset to ensure high levels of customer satisfaction.
Problem-solving and conflict management to address guest complaints diplomatically.
Understanding of budgeting, forecasting, and financial reporting.
Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.
Knowledge of hotel management software and systems (e.g., PMS, POS).
Familiarity with housekeeping, front office, food & beverage, and maintenance processes.
Multitasking ability to handle various operational tasks simultaneously.
Attention to detail and time management to prioritize and meet deadlines.
Quick thinking and decision-making under pressure to resolve operational or guest issues.
Analytical skills to identify and address inefficiencies in processes.
Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment.
Emotional resilience to manage stress and maintain composure during high-pressure situations.
Applicants should have flexibility to work weekends & holidays

Responsibilities

Oversee daily hotel operations, ensuring departments (front desk and housekeeping) function efficiently and meet service standards.
Assist in hiring, training, and managing staff, ensuring a motivated team that delivers exceptional guest experience.
Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.
Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.
Collaborate with the sales to promote the property and increase occupancy and revenue.
Step into the General Manager’s role in their absence, making critical decisions and ensuring seamless operations.