Front Office Manager-Hyatt House

Hyatt House Rochester - RSTXR•Rochester, MN

8h•Onsite

About The Position

The Front Office Manager will oversee the daily tasks of the front desk. They will be responsible for training all front office associates (front desk, night audit, valet, etc.) on hotel policy and procedure, property management system, brand standards and job safety. They will observe interactions of the front office associates, analyze guest feedback and reviews and provide feedback to associates as necessary. They will ensure proper and accurate communication occurs to ensure the team is prepared and knowledgeable of groups or special needs of guests. They will ensure the team is actively engaged by promoting an environment of positivity and recognition.

Requirements

Hotel policy and procedure knowledge
Property management system knowledge
Brand standards knowledge
Job safety knowledge
Ability to analyze guest feedback and reviews
Ability to provide feedback to associates
Ability to ensure proper and accurate communication
Ability to promote an environment of positivity and recognition
Ability to maintain positive working relationships
Ability to collaborate with housekeeping
Ability to resolve guest concerns quickly, efficiently, and courteously
Ability to update group information
Ability to maintain, monitor, and prepare group requirements
Ability to relay information to appropriate individuals and departments
Ability to work within an allocated budget
Ability to conduct regularly scheduled meetings
Ability to prepare and review daily front desk reporting
Ability to ensure implementation and compliance of all company policies and brand standards
Ability to operate all aspects of Front Office computer system
Ability to ensure employees are attentive, friendly, helpful, and courteous
Ability to act as Manager on Duty
Ability to provide guidance and support to all departments
Ability to assist in the selection process for new team members
Ability to complete weekly schedules
Ability to coordinate absence coverage for front office team members

Nice To Haves

Experience in other areas of the hotel such as housekeeping, breakfast, or engineering.

Responsibilities

Schedules and supervises workload during shifts of front office associates.
Trains new employees. Evaluates the job performance if each front office associates and provides coaching when necessary.
Maintains positive working relationships and communicates with all departments.
Collaborates with housekeeping to ensure that accurate room status information is maintained and properly communicated.
Resolve guest concerns quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate individuals and departments.
Works within the allocated budget for the front office.
Conducts regularly scheduled meetings of front office team members.
Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed.
Ensure implementation and compliance of all company policies and brand standards.
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
Act as the Manager on Duty, provide guidance and support to all departments in the hotel when required.
May be required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering. Perform other duties as requested by management.
May be asked to assist in the selection process for new team members.
May complete weekly schedules and coordinate absence coverage for front office team members.