Front Office Manager

AccorHotel • Chicago, IL

6d • $65,000 - $75,000 • Onsite

About The Position

Reporting to the Director of Front Office, this role is responsible for leading and managing all aspects of the Rooms departments, ensuring all service standards are followed with professional, friendly, and engaging service. The position provides leadership while fostering a compassionate, collaborative work environment. Key responsibilities include handling guest concerns, maximizing rooms revenue through upsells and loyalty programs, and supporting Revenue Management strategies. This role is also responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit, and hotel safety/security, ensuring timely, accurate, and complete reporting of daily operational packets in compliance with auditing guidelines.

Requirements

• High school Diploma or equivalent education required.
• 2-4 years of experience in leadership role, or equivalent
• Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections.
• Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours.
• Comfortable working independently and making critical decisions without upper management onsite.
• Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests.
• Strong knowledge of property management systems such as Opera, SynXis.
• Strong verbal and written communication skills in English.
• Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
• Frequent standing and walking throughout shift.
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Ability to push 20lbs+ consistently.
• Successful candidates must be legally eligible to work in the United States.

Nice To Haves

• Bachelor's Degree preferred.

Responsibilities

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
• Provide leadership while fostering a compassionate, collaborative work environment
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
• Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
• Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines

Benefits

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Competitive wages and benefits
• Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED