Front Office Lead - Surgical Specialists

Riverside Health System•Newport News, VA

8d•$19 - $25•Onsite

About The Position

Responsible for ensuring smooth work processes to maintain optimal effectiveness and efficiency of operations, and serve as the main resource for clerical staff. Ensures accurate insurance eligibility, patient registration and reconciliation within the patient registration software.

Requirements

High School Diploma or GED
1 year Medical Office experience

Nice To Haves

1 year Coding experience
1 year Insurance experience

Responsibilities

Ensures all patients' registration and demographics information is correct and updated as needed.
Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation.
Obtains referrals and insurance information.
Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents.
Reports any potential compliance concerns to the appropriate person.
Recommends to office manager any process improvements needed to improve quality of service.
Maintains appearance and cleanliness of the reception area.
Actively engages in team huddles and staff meetings.
Promotes the daily workflow.
Preps charts in advance of visit.
Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
Check-in process and demographic updates done in timely manner.
Manages patient expectations with clear explanations.
Uses good telephone technique including 4 part greeting and 3 rings or less guideline.
Observes transfer and on-hold techniques.
Effectively manages the team workload and special projects, by appropriately delegating to team members, while maintaining oversight and ensuring accurate completion.