Front Office Lead, Medicine, Outpatient Center, 8a-5p
About The Position
The Front Office Lead is responsible for overseeing the duties of staff at the front office including check-in, check-out, scanning and filing electronic medical records, appointment scheduling, referral process to specialist (if applicable) and appropriate release of medical records. The lead will ensure that responsibilities are carried out with accuracy and timeliness. UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.
Requirements
- High school diploma or GED/Equivalent (required)
- Two (2) years of medical office experience (required)
- Basic Microsoft Office skills (Word, Excel)
- Experience with electronic medical records, EPIC preferred
- Must have the capacity to learn other relevant systems and databases, as needed.
Nice To Haves
- Four (4) years of office experience or customer service experience (preferred)
Responsibilities
- Supervises front office staff responsible for check-in and check-out of patients including scheduling of appointments, collecting payment and benefit verification on all patients in accordance with practice policies
- Supervises staff handling appointment request calls and assure staff is trained in answering phones appropriately and following all scheduling protocols
- Enters physician schedules into EPIC and create templates, as needed
- Assists practice manager with monthly and ad hoc meetings with staff
- Ensures adherence to HIPAA guidelines and ensures compliance from all front office; ensures all front office staff members read, acknowledge and follow updates to policies and procedures
- Works with practice manager to facilitate training of new hires and complete other training initiatives
- Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
- Maintains compliance with all company policies, procedures and standards of conduct
- Performs other duties as assigned
- Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
- Maintains confidentiality and protects sensitive data at all times
- Adheres to organizational and department specific safety standards and guidelines
- Works collaboratively and supports efforts of team members
- Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
