Front Office Lead I Camarillo

Clove Dental•Camarillo, CA

15h

About The Position

The Front Office Lead I leads daily front-office operations, including phones, check-in and checkout, scheduling, patient flow, and patient experience. The role presents treatment plans, discusses estimated patient costs and financing options, and supports scheduling of recommended treatment. It oversees recall, reactivation, unscheduled treatment, cancellations, no-shows, same-day schedule openings, patient balances, collections, and consistent payment workflows. The role reviews schedules and patient records for outstanding treatment, balances, forms, and scheduling opportunities, and ensures completion of lab cases, patient follow-ups, reviews, forms, mail, and recurring front-office responsibilities. It reinforces HIPAA, OSHA, attendance, dress code, name-badge, and other Company policies and standards, and supports marketing, events, recruiting referrals, and operational initiatives. The Front Office Lead I provides daily leadership and direction to Receptionist I–III team members, assigns responsibilities, and trains and coaches staff on front-office workflows, patient communication, scheduling, collections, treatment presentation, and Company standards. The role holds team members accountable, monitors front-office KPIs and recurring responsibilities, identifies execution gaps, ensures corrections, and coaches staff to prevent recurrence. It resolves patient concerns and routine operational issues, escalating significant clinical, HR, compliance, or financial matters to the appropriate regional or Company leader. The position drives office production, collections, reappointment, scheduling, treatment-conversion, and patient-experience goals, and owns completion and resolution of front-office exception reports and recurring trends.

Responsibilities

Lead daily front-office operations, including phones, check-in and checkout, scheduling, patient flow, and patient experience.
Present treatment plans, discuss estimated patient costs and financing options, and drive scheduling of recommended treatment.
Manage recall, reactivation, unscheduled treatment, cancellations, no-shows, and same-day schedule openings.
Monitor patient balances and collections and ensure consistent payment and collection workflows.
Review schedules and patient records for outstanding treatment, balances, forms, and scheduling opportunities.
Ensure lab cases, patient follow-ups, reviews, forms, mail, and recurring front-office responsibilities are completed.
Maintain and reinforce HIPAA, OSHA, attendance, dress code, name-badge, and other Company policies and standards.
Support office marketing, events, recruiting referrals, and other operational initiatives.
Provide daily leadership and direction to Receptionist I–III team members and assign responsibilities based on office needs.
Train and coach Receptionist I–III team members on front-office workflows, patient communication, scheduling, collections, treatment presentation, and Company standards.
Hold Receptionist I–III team members accountable for completing assigned responsibilities accurately and on time.
Monitor front-office KPIs, patient reviews, lab cases, follow-up lists, and recurring responsibilities and address execution gaps.
Identify missed or incomplete responsibilities, ensure they are corrected, and coach team members to prevent recurrence.
Resolve patient concerns and routine front-office operational issues and escalate significant clinical, HR, compliance, or financial matters to the appropriate regional or Company leader.
Drive achievement of office production, collections, reappointment, scheduling, treatment-conversion, and patient-experience goals.
Own completion of front-office exception reports, ensure identified exceptions are corrected, and address recurring trends or unresolved issues.