Front Office Intern - Hilton Chicago

Hilton•Chicago, IL

13d•Onsite

About The Position

This is an excellent opportunity for a student or recent graduate in a Hospitality program to gain valuable hands-on experience as a Guest Service Agent. In this role, you will interact with guests from around the world while collaborating with hospitality professionals to deliver exceptional service and create memorable guest experiences for both internal and external customers. Flexible scheduling is available to accommodate academic commitments.

Requirements

Currently enrolled in a Hospitality program or a recent graduate.
Excellent verbal and written communication skills, with the ability to provide outstanding service to both internal and external customers.
The ability to quickly learn and effectively utilize the hotel's property management system.
Open availability during non-school periods, including weekends and holidays.
A high school diploma or GED required.

Nice To Haves

Current enrollment in a Hospitality program or recent graduation preferred.
Previous front desk or hospitality experience preferred.
Bilingual skills preferred.

Responsibilities

Interact with guests from around the world.
Collaborate with hospitality professionals to deliver exceptional service.
Create memorable guest experiences for both internal and external customers.
Support daily hotel operations while gaining hands-on experience.
Spread the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Benefits

Flexible scheduling
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what’s next