Front Office / Insurance Verification Coordinator - Genesis OBGYN Northwest

Genesis OB/GYN

6d•Onsite

About The Position

The Front Office / Insurance Verification Coordinator is responsible for greeting patients and visitors in a warm and welcoming manner, managing patient check-in and check-out using the facility’s practice management system, collecting and posting patient payments, and performing insurance eligibility and benefits verification, as well as requesting prior authorizations. This role requires a minimum of three years of experience working in a medical front office and is not a remote position.

Requirements

High school diploma or equivalent.
3+ years of medical office experience required.
Experience with performing insurance eligibility verification, explaining insurance benefits and payment arrangements to patients.
Experience with requesting insurance carrier prior authorization for medical services.
Excellent customer service, communication and organizational skills.
Understanding of and adherence to HIPAA/confidentiality rules.
Experience with working with medical records and documents.
Experience in working with incoming and outgoing referrals.
Accuracy and attention to detail with ability to multi-task.
Ability to work effectively in a fast-paced environment.
Proficiency in Microsoft Office, such as Word, Excel, Teams, and Outlook.

Nice To Haves

Medical billing experience helpful.
Familiarity with EMR software and previous money handling experience preferred.

Responsibilities

Greet patients and welcome patients and visitors as they enter the waiting area and as they depart, screening and directing them appropriately.
Maintain the visitor's log/badges for all non-patient visitors who access secured areas.
Check patients in and out using the practice management system.
Responsible for collecting and posting patient payments with accuracy.
Assist patients with their registration in the facility’s electronic medical record (EMR) system, as needed.
Present and explain all policies, forms and consents and obtain signatures.
Collect billing forms and scan into the EMR.
Schedule/reschedule follow-up appointments for patients to include work-in appointments.
Obtain insurance eligibility and benefits for office visits, procedures, and surgeries.
Manage and schedule inbound referrals.
Process medical records requests following HIPAA guidelines.
Obtain external medical records for patients prior to date of service.
Perform Administrative Duties: order supplies and distribute upon arrival, bank deposit slips.
Maintain cleanliness of the lobby and front office area and updated patient materials and forms used.
Monitor the patients as they wait in the lobby for their appointments.
Monitor clinic flow: notify patients when the providers are running late, notify providers of no shows and notify lab staff of patients waiting for labs.
Open and close the clinic on time.
Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability.
Works in partnership with the back-office staff to provide excellent customer service.
Other general duties as assigned.