Front Office I

Holston Medical Group Career•Bristol, TN

3d•Onsite

About The Position

Explore opportunities with Holston Medical Group, part of the Optum family of businesses. Holston Medical Group combines the personal feel of a community-based practice with the strength, resources and career opportunities of a leading national health care organization. As a multispecialty clinic offering care across northeast Tennessee and southwest Virginia, our teams deliver high-quality, value-based care that exceeds expectations while making care easier, more affordable and more accessible. Join us and discover the meaning behind Caring. Connecting. Growing together.

Requirements

High School diploma or equivalent required
Excellent customer service skills is a must
Communication with others to exchange or express information and ideas.
Ability to receive detailed information through oral communication, and to make fine distinctions in sounds.
Determine the accuracy, neatness, thoroughness of the work assigned and perceive general observations.
Must be able to remain in a stationary position at least 75% of the time.
Extending the hands and arms in any direction.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Perform a variety of duties, often changing from one task to another of a different nature.
Perform with frequent interruptions and/or distractions.
Make appropriate job decisions following standard office policies and past precedents.
Adjust priorities quickly as circumstances dictate.
Ability to establish and maintain cooperative working relationships with co-workers and the public.
Work independently and identify potentially more effective methods of work operations.
Ability to interact appropriately with colleagues and patients for different purposes and different context.

Nice To Haves

1-2 years’ experience in a medical office or customer service position, preferred
Proven success asking for payment, making change, and balancing a cash drawer
Working knowledge of managed care and overall understanding of HMO’s and PPO’s, preferred
Needs to move inside or outside the office space to access file cabinets.
Sedentary work that includes moving objects up to 10 pounds.
Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.
Ability to identify and distinguish colors.
Light work that includes moving objects up to 20 pounds occasionally.

Responsibilities

Greet patients, vendors, or anyone within the office or on the telephone with a warm welcome.
Data entry of patient demographics and insurance information.
Ensure that patient insurance information is up-to-date and accurate/obtain current copy, as needed.
Verify demographic information with patient.
Update all front office forms if out-of-date to include but not limited to history form, demographics, HIPPA, financial policy, no show, communication forms, etc.
Provide HIPAA information to patient.
Provide history form to patient if out-of-date.
Provide all new patients a new registration packet (history, advance directive, medical record number) and enter in to the EMR (electronic medical record).
Verify insurance eligibility.
Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out).
Generate router for patient.
Enroll patients in follow my health.
Supply patient with internet password, if requested.
Address any outstanding balance with patient, collect payment or make payment arrangements on past due balances, generate receipt and post collected payment to the patients account.
Schedule follow-up appointments.
Verify all narcotic logs and ensure patient picking up prescription has a valid driver’s license.
Answer incoming phone calls.
Create detail specific tasks from patients for nurses and providers with preferred contact information.
Answer general billing questions.
Pick up documents to shred from within the office.
Pick up documents to send to Scan from within the office, ensure properly labeled with medical record number.
Distribute items from the fax machine (date stamp).
Key charges as necessary.
Open and distribute mail.
Ensure all medical releases are completed and a valid Photo ID is obtained.
Cross train in all areas of the front office when possible.
May have to fill in at other HMG offices upon request based upon the business need on an occasional basis.
Open safe, remove and distribute prescription pads, drug cabinet keys and embossers to nurses.
Count money in opening drawer and log amount.
Take the phones off the evening setting and follow-up on any messages left overnight.
Unlock doors for the business day.
Close out bank deposit following HMG procedures.
Close out credit card machines for the day.
Make sure all calls are cleared from que before logging out of the phone que.
Forward phones to the evening setting.
Close and lock all doors.