Front Office I

Holston Medical Group Career•Kingsport, TN

2d•Onsite

About The Position

The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients, vendors, or anyone within the office or on the telephone with a warm welcome. The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Group’s quality practice standards, polices, procedures and customer service expectations. The Front Office I will check in patients, collect payments, check out patients, schedule follow-up appointments and balance all transactions daily. The Front Office I is responsible for providing excellent customer service skills throughout the day.

Requirements

High School diploma or equivalent required
Proven success asking for payment, making change, and balancing a cash drawer
Excellent customer service skills is a must
Ability to perform each essential duty satisfactorily
Ability to communicate with others to exchange or express information and ideas
Ability to receive detailed information through oral communication, and to make fine distinctions in sounds
Ability to determine the accuracy, neatness, and thoroughness of the work assigned and perceive general observations
Must be able to remain in a stationary position at least 75% of the time
Ability to extend the hands and arms in any direction
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
Ability to perform a variety of duties, often changing from one task to another of a different nature
Ability to perform with frequent interruptions and/or distractions
Ability to make appropriate job decisions following standard office policies and past precedents
Ability to adjust priorities quickly as circumstances dictate
Ability to establish and maintain cooperative working relationships with co-workers and the public
Ability to work independently and identify potentially more effective methods of work operations
Ability to interact appropriately with colleagues and patients for different purposes and different context
Needs to move inside or outside the office space to access file cabinets
Sedentary work that includes moving objects up to 10 pounds
Ability to observe an area that can be seen up and down or to right or left while eyes are fixed on a given point
Ability to identify and distinguish colors
Light work that includes moving objects up to 20 pounds occasionally

Nice To Haves

1-2 years’ experience in a medical office or customer service position, preferred
Working knowledge of managed care and overall understanding of HMO’s and PPO’s, preferred

Responsibilities

Open safe, remove and distribute prescription pads, drug cabinet keys and embossers to nurses
Count money in opening drawer and log amount
Take the phones off the evening setting and follow-up on any messages left overnight
Unlock doors for the business day
Greet patients, vendors, or anyone within the office or on the telephone with a warm welcome
Data entry of patient demographics and insurance information
Ensure that patient insurance information is up-to-date and accurate/obtain current copy, as needed
Verify demographic information with patient
Update all front office forms if out-of-date to include but not limited to history form, demographics, HIPPA, financial policy, no show, communication forms, etc.
Provide HIPAA information to patient
Provide history form to patient if out-of-date
Provide all new patients a new registration packet (history, advance directive, medical record number) and enter in to the EMR (electronic medical record)
Verify insurance eligibility
Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)
Generate router for patient
Enroll patients in follow my health
Supply patient with internet password, if requested
Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)
Address any outstanding balance with patient, collect payment or make payment arrangements on past due balances, generate receipt and post collected payment to the patients account
Schedule follow-up appointments
Verify all narcotic logs and ensure patient picking up prescription has a valid driver’s license
Answer incoming phone calls
Create detail specific tasks from patients for nurses and providers with preferred contact information
Answer general billing questions
Pick up documents to shred from within the office
Pick up documents to send to Scan from within the office, ensure properly labeled with medical record number
Distribute items from the fax machine (date stamp)
Key charges as necessary
Open and distribute mail
Ensure all medical records releases are completed and a valid Photo ID is obtained
Cross train in all areas of the front office when possible
May have to fill in at other HMG offices upon request based upon the business need on an occasional basis
Close out bank deposit following HMG procedures
Close out credit card machines for the day
Make sure all calls are cleared from que before logging out of the phone que
Forward phones to the evening setting
Close and lock all doors