Front Office Host - Full Time | Luxury Hospitality | Alila Napa Valley
About The Position
At Hyatt, we believe our guests choose us because of our caring and attentive associates who are passionate about delivering exceptional service and meaningful experiences. At Alila Napa Valley, a Forbes-rated luxury resort nestled in the heart of wine country, we are seeking a Front Office Host to join our team. At Alila Napa Valley, our Front Office Hosts play a key role in creating a warm, personalized guest experience from arrival to departure. This position offers the opportunity to build foundational skills in luxury hospitality while supporting the daily operations of the front desk. You'll be part of a team that values genuine connection, thoughtful service, and attention to detail. If you're passionate about hospitality and ready to grow in a Forbes-rated luxury setting, we'd love to hear from you. Be part of a team committed to delivering personalized, elevated service in one of Napa Valley's most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Requirements
- One year previous experience in front desk or guest services in luxury hospitality preferred
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Positive, professional attitude and commitment to exceptional service
- Willingness to learn and grow within a luxury hospitality setting
- Ability to stand for extended periods and move throughout the property.
- Capable of lifting, pushing, or pulling up to 25 pounds as needed.
- Frequent use of computer systems, phones, and standard office equipment.
- Must be able to work indoors in a frontâofâhouse environment with constant guest interaction.
Responsibilities
- Welcome guests and assist with check-in/check-out procedures
- Respond to guest inquiries and requests in person and over the phone with professionalism and care
- Share accurate information about resort amenities, services, and local attractions
- Maintain a clean, organized, and inviting front desk area
- Collaborate with other departments to ensure timely guest service
- Support front office procedures including billing and administrative tasks
- Provide concierge-level assistance when needed
- Be flexible with scheduling, including mornings, evenings, weekends, and holidays
Benefits
- Competitive salary and benefits package
- Paid time off from date of hire
- Medical, dental, and vision insurance
- 12 free nights at Hyatt hotels worldwide colleague rates
- $1,000 annual wellness/education reimbursement
- A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
