Front Office Manager - Embassy Suites by Hilton Napa Valley

Hilton•Napa Valley, CA

6d•$82,000 - $86,000

About The Position

EOE/AA/Disabled/Veterans Embassy Suites by Hilton Napa Valley , soon to be Casa Mani Resort Napa Valley, Curio Collection is searching for a Front Office Manager. Our hotel is one mile from Downtown Napa and within eight miles of numerous local wineries. Our all-suite hotel is surrounded by seven acres of landscaped grounds, featuring California redwoods, rose gardens, and resident wildlife. Currently in the final stages of a major renovation and rebranding to Curio Collection by Hilton in early 2026. We are redefining Napa hospitality by bringing authentic, distinctive programming on-property. Our 7-acre resort will include refined interiors, a luxurious spa, open-air courtyard, meditation gardens and exceptional culinary experiences. As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Requirements

Minimum 5 years of management experience
Minimum 2 years of front desk experience
On Q and or PEP experience
Open availability, weekends and holidays are required.

Nice To Haves

Lifestyle or Luxury experience is preferred

Responsibilities

Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete audit procedures, as needed
Recruit, interview and train team members

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs