Front Office Full Time

Hughston Clinic•Montgomery, AL

About The Position

Assist provider through greeting, registering and directing patients. Perform a variety of administrative functions that ensure charges are collected, posted and charged as necessary.

Requirements

Six (6) months experience in medical office setting.
High School Diploma or equivalent.
Valid Drivers License, satisfactory motor vehicle report (MVR) and proof of insurance required for position on-boarding.
Annual MVR may be required per policy and procedure; background reports may be ran as needed throughout the course of employment.
BLS Certification (if applicable).
Basic computer skills.
Must be able to work independently.

Nice To Haves

Medical Billing/Coding certification.
Knowledge of AthenaNet and medical terminology.

Responsibilities

Greet and register patients in a professional and welcoming manner.
Print appropriate patient paperwork and collect insurance cards if not completed via the patient portal.
Answer/Return phone calls and voicemails promptly within established timeframes.
Schedule initial and return appointments with the correct appointment type and referring provider.
Accurately enter the correct referring entity for each appointment.
Maintain and update patient charts to ensure documentation is complete.
Schedule return appointments and maintain patient chart organization.
Add informative notes to appointments to assist providers and clinical staff.
Track and follow up on no show appointments.
Monitor provider schedules and patient flow throughout the day to ensure clinical efficiency.
Understand and prepare what each provider requires for a productive clinic.
Verify insurance benefits and eligibility; document accurately in the EMR system.
Obtain and verify referral numbers and authorizations for upcoming appointments.
Register and utilize online portals to obtain authorizations (if applicable).
Collect co-pays, patient balances, DME deposits, and pre-payments at check-in.
Collect outstanding balances in collections prior to scheduling.
Post daily charges to patient accounts and balance all transactions accurately.
Enter daily charge data and reconcile financial activity.
Review, enter, and edit daily bank deposits and deposit reports.
Prepare daily balance sheets, cashiers reports, and deposit summaries.
Accurately enter and update patient demographic and insurance information in the EMR.
Scan scripts, referrals, medical records, and appointment requests into EMR.
Print provider schedules and scripts at the start of each clinic day.
Distribute work and school excuses to patients as needed.
Send reports and relevant documentation to appropriate clinical staff, provider secretaries, or office management.