Front Office Concierge (Full Time)
About The Position
As a member of our resort, the primary role of Front Office Concierge is to assist the guests in booking and setting up activities such as dining, golf, massage, and any other requests from the guests to help make their stay the best. Responds and coordinates all guest requests for special arrangements or services, courteously and efficientl,y and informs guests of hotel services, features, and room amenities. Excellent guest relations skills. Excellent verbal communication skills with guests and co-workers. Detail-oriented, team player. Ability to work well in a fast-paced environment. Ability to work well under pressure. Renaissance Birmingham Ross Bridge Golf Resort and Spa is widely recognized as one of the finest resorts in the Birmingham area and all of central Alabama. Affectionately known as "The Castle", the resort has recently undergone a beautiful renovation, a pool expansion, and the onsite golf course is the fifth-longest course in the world and a destination for golfers from around the world. The event spaces include 18 event rooms, over 25,000 square feet of space, and a capacity of over 1,000 in the largest room. The resort hosts a wide array of weddings, corporate meetings, social events, and much more! As a part of the PCH Hotels & Resorts portfolio, Ross Bridge associates enjoy a comprehensive benefit package and a wide array of perks and discounts, including: Full health, dental, and vision coverage, including both FSA and HSA options, 401k with matching Hotel, F&B, golf, and retail discounts throughout the company properties Worldwide Marriott discounts And much more! Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"!
Requirements
- Excellent guest relations skills
- Excellent verbal communication skills with guests and co-workers
- Detail-oriented
- Team player
- Ability to work well in a fast-paced environment
- Ability to work well under pressure
Responsibilities
- Assist guests in booking and setting up activities such as dining, golf, massage, and other requests
- Respond to and coordinate all guest requests for special arrangements or services
- Inform guests of hotel services, features, and room amenities
Benefits
- Full health, dental, and vision coverage, including both FSA and HSA options
- 401k with matching
- Hotel, F&B, golf, and retail discounts throughout the company properties
- Worldwide Marriott discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
