Office Concierge

Comstock•Reston, VA

2d•Onsite

About The Position

The Concierge at our luxury trophy office building at 1900 Reston Metro Plaza OR 1906 Reston Metro Plaza provides exceptional customer service at the front desk for all tenants and guests.

Requirements

High School Diploma or equivalent (GED)
Strong customer service background
1 year of concierge or high-end customer service experience is needed and 3 years is preferred
Ability to work Holidays required
Flexibility to pick up additional shifts, as needed
Proficient in Microsoft Office, particularly Outlook, Word and Excel
Outgoing personality with ability to relate to diverse group of people
Self-motivated and high energy
Strong problem-solving skills
Strong sense of urgency
Must be highly credible and trustworthy, and operate with high degree of integrity
Must hold oneself and others accountable and strive for a high level of excellence
Must have a positive, can-do attitude and be able to fuel growth and innovation
Must be customer-focused and results-oriented
Must want to continuously learn and develop
Exceptional oral and written communication, active listening, and organizational skills
Ability to establish strong working relationships with others in team setting
Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
Self-directed and able to work independently, with minimal supervision

Responsibilities

Provide Class “A” customer service – Building a good rapport with tenants and going above and beyond whenever possible
Meet and greet all visitors such as tenants, guests and prospects
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Respond to tenant questions and complaints in a timely manner
Ensure that only authorized individuals enter the building
Manage incoming phone calls and direct them to the appropriate destination
Coordinate reservation for amenity space, loading elevators and loading dock
Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed
Work scheduled shifts
Perform other duties as needed