Front Office Desk Clerk (Full-time)

Chetola Resort•Blowing Rock, NC

12d•Onsite

About The Position

ABOUT CHETOLA RESORT For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination. THE ROLE Chetola Resort is seeking a personable, dependable, and detail-oriented full-time Front Desk Clerk to join our Front Office team. We are hiring for full-time positions (30+ hours per week) . As the face of the resort for arriving and departing guests, this position plays a crucial role in shaping first and last impressions. The ideal candidate thrives in a guest-focused environment, maintains a calm and courteous demeanor under pressure, and brings a genuine enthusiasm for hospitality to every interaction. Weekend availability is required, and holiday availability is preferred.

Requirements

Thrive in a guest-facing role and take pride in being the first impression of the resort.
Calm under pressure and able to juggle multiple tasks while remaining warm and helpful.
Dependable, punctual, and proactive in identifying ways to elevate the guest experience.
Comfortable learning new systems and following standard operating procedures.
Motivated by providing memorable and personal service.
Seeking candidates for full-time roles (30+ hours/week).
Weekend availability required; holiday availability preferred.
Prior experience in customer service or hospitality preferred, but not required.
Strong interpersonal and communication skills.
Basic math and computer skills; experience with hotel property management systems a plus.
Ability to remain on your feet for long periods and lift up to 25 lbs.
Flexible availability including evenings, weekends, and holidays.
On-site role; reliable transportation required.

Nice To Haves

Prior experience in customer service or hospitality preferred, but not required.
Basic math and computer skills; experience with hotel property management systems a plus.

Responsibilities

Greet guests with warmth and professionalism upon arrival and departure.
Perform check-in and check-out procedures efficiently using the property management system.
Provide accurate information about resort amenities, dining options, and local attractions.
Answer phone calls promptly and respond to guest inquiries, requests, and reservations.
Handle guest concerns or issues with empathy and urgency, escalating to supervisors when needed.
Maintain accurate records of room availability, rates, and bookings.
Process payments, reconcile cash drawers, and balance shift reports.
Monitor lobby cleanliness and presentation, reporting maintenance issues when needed.
Coordinate with housekeeping and maintenance to ensure timely room readiness.
Assist with lost and found tracking, package deliveries, and internal communications.
Provide backup support to other front office team members as needed.