CLERK, FRONT DESK (FULL TIME)

Compass Group

9d•$14•Onsite

About The Position

We are hiring immediately for CLERK, FRONT DESK (FULL TIME) positions. Location: JD Lodge - Eureka County 40 MILES SOUTH OF CARLIN, NV 89316 Note: online applications accepted only. Schedule: Full Time, Rotational On-Site Stay Schedule of 4 weeks on and 2 weeks off (44 hours of guarenteed overtime pay!) - more details in interview! This is an on-site stay (lodging and meals provided free) at a remote camp site in Northern Nevada. Excellent opportunity to earn and save great pay fast, with more time off for you than a typical 2-day weekend! Requirement: Prior hotel front desk or office administrative experience required. Pay Range: $14.00 per hour + benefits. Checks are paid WEEKLY! Total weekly pay with overtime is $1448.00! Internal Employee Referral Bonus Available ESS Support Services Worldwide – Alaska and Gulf of Mexico - is a leading provider of comprehensive support services, specializing in food and facility maintenance for clients and their employees both offshore and on remote land sites. Our team consists of culinary professionals, dedicated kitchen support personnel, and hospitality experts committed to delivering unparalleled guest services, supporting every aspect of daily community life for our clients' resident workers -- 365 days a year, 24 hours a day. ESS Support Services Worldwide offers competitive wages, has an award-winning benefits program which includes health, medical, dental, vision, retirement plus other insurance which meets the needs of each individual.Job SummarySummary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products.

Requirements

Prior hotel front desk or office administrative experience required.

Responsibilities

Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
Speaks to guests and coworkers using clear, appropriate and professional language.
Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.
Processes all payment types, including room charges and cash, check, debit and credit transactions.
Processes all check-outs; resolves issues related to late disputed charges.
Answers, records and processes guest calls, messages, requests, questions and concerns.
Follows up with guests to ensure issues have been met to their satisfaction.
Coordinates with Housekeeping to track readiness of rooms and report guest concerns.
Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.
Provides guests directions and information regarding the property and local points of interest.
Runs daily reports, identify any special requests and check reports for accuracy.
Assigns rooms according to guest request and preferences whenever possible.
Completes designated cashier and closing reports in the computer system.
Balances and drops receipts according to accounting specifications.
Practices safety standards at all times.
Complies with record retention, Standard Operating Procedures and daily responsibilities.
Performs other duties as assigned.

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)