Front Desk Clerk (Full Time)
About The Position
Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products. Essential Duties and Responsibilities: Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible. Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible. Speaks to guests and coworkers using clear, appropriate and professional language. Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages. Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys. Processes all payment types, including room charges and cash, check, debit and credit transactions. Processes all check-outs; resolves issues related to late disputed charges. Answers, records and processes guest calls, messages, requests, questions and concerns. Follows up with guests to ensure issues have been met to their satisfaction. Coordinates with Housekeeping to track readiness of rooms and report guest concerns. Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary. Provides guests directions and information regarding the property and local points of interest. Runs daily reports, identify any special requests and check reports for accuracy. Assigns rooms according to guest request and preferences whenever possible. Completes designated cashier and closing reports in the computer system. Balances and drops receipts according to accounting specifications. Practices safety standards at all times. Complies with record retention, Standard Operating Procedures and daily responsibilities. Performs other duties as assigned.
Requirements
- Previous related experience required.
Responsibilities
- Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
- Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
- Speaks to guests and coworkers using clear, appropriate and professional language.
- Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
- Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.
- Processes all payment types, including room charges and cash, check, debit and credit transactions.
- Processes all check-outs; resolves issues related to late disputed charges.
- Answers, records and processes guest calls, messages, requests, questions and concerns.
- Follows up with guests to ensure issues have been met to their satisfaction.
- Coordinates with Housekeeping to track readiness of rooms and report guest concerns.
- Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.
- Provides guests directions and information regarding the property and local points of interest.
- Runs daily reports, identify any special requests and check reports for accuracy.
- Assigns rooms according to guest request and preferences whenever possible.
- Completes designated cashier and closing reports in the computer system.
- Balances and drops receipts according to accounting specifications.
- Practices safety standards at all times.
- Complies with record retention, Standard Operating Procedures and daily responsibilities.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
