Front Office Guest Services Manager

Hilton Grand Vacations•Shell Knob, MO

8d•Onsite

About The Position

We are looking for a Front Office Manager at Stonewater Cove! This role involves leading the front office team, managing daily operations, and ensuring guest satisfaction. The Front Desk operates 7 days a week, and the manager may work varying shifts, including weekends and public holidays. This is a full-time, year-round position.

Requirements

3-5 years of related experience
2+ years of management or supervisory experience
Front desk experience
Prior cash handling and computer experience are required.
Ability to lead each field of the department independently.
Positive, outgoing personality
Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests promptly and professionally.

Responsibilities

Leads the front office team by creating a positive team environment.
Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
Assist in the daily maintenance of room inventory status.
Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
Maintains a positive collaborative work environment between staff and management.
May be required to perform other reasonable duties as requested by management.