Front Office & Guest Relations Intern

IHG•Atlanta, GA

5h•Onsite

About The Position

We are seeking a polished, service-driven Front Office & Guest Relations Intern to join our luxury hotel team. This role offers hands-on experience in delivering exceptional guest experiences while supporting daily front office operations. The ideal candidate is passionate about hospitality, attentive to detail, and committed to upholding the highest standards of personalized service.

Requirements

Currently pursuing or recently completed a degree in Hospitality Management or related field
Strong interpersonal and communication skills
Professional appearance and demeanor aligned with luxury hospitality standards
Detail-oriented with strong organizational abilities
Ability to remain calm and courteous in fast-paced environments
Availability to work flexible hours, including weekends and holidays

Responsibilities

Provide a warm, gracious welcome and personalized service throughout the guest journey
Anticipate guest needs and proactively address requests, preferences, and concerns
Assist with VIP arrivals, special occasions, and guest recognition initiatives
Handle guest inquiries, feedback, and complaints professionally, ensuring timely resolution
Support check-in and check-out procedures with efficiency and attention to detail
Maintain accuracy in reservations, guest profiles, and room assignments
Collaborate with housekeeping and other departments to ensure seamless guest experiences
Ensure front desk and lobby areas reflect the hotel’s luxury standards at all times
Provide information on hotel amenities, services, and local attractions
Assist with reservations for dining, transportation, and activities
Coordinate special guest requests and ensure follow-through
Assist with daily reports, guest correspondence, and record-keeping
Support service quality audits and guest satisfaction tracking
Participate in team briefings and operational meetings