Front Office - Desk Agent

Omni Hotels & Resorts•Providence, RI

1d•Onsite

About The Position

The Omni Providence is a landmark hotel in Rhode Island, conveniently located attached to the Rhode Island Convention Center, Amica Mutual Pavilion, and Providence Place Mall. This prime location offers guests easy access to the city's attractions, historical sites, and restaurants. Omni Providence prides itself on its associates, fostering a culture of learning, growth, and professional development in a fun environment. The hotel strongly encourages internal promotions, resulting in a staff with a solid hospitality foundation. The diverse team contributes to a fantastic atmosphere for both professional and personal development. Full-time associates receive a comprehensive benefit package, and all associates benefit from the opportunity for growth within the company.

Requirements

High school education or equivalent experience.
Ability to understand and provide friendly guest service.
Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.
Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, calculator, phone and other office equipment.
Attention to details with good organizational and efficient time management skills.
Consistent professional attitude and behavior with effective listening and communication skills.
Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
Ability to satisfy the legal requirements for employment within the jurisdiction.

Nice To Haves

Guest service experience.
Basic accounting knowledge.
Familiarity with hospitality industry practices.

Responsibilities

Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
Be on time and at work when scheduled and in proper uniform.
Attend department meetings as scheduled.
Maintain a consistent professional and positive attitude and actions when communicating with guests and associates.
Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Perform any other duties / tasks as requested by management.