Front Office Coordinator
Hometown Healthcare•Town of Clifton Park, NY
•$20 - $24•Onsite
About The Position
Reporting to the Respiratory Manager, the Front Office Coordinator is accountable to execute the daily transactional & administrative tasks required in support of the Patient Success function. At the core of this role are two critical components for success. The first, significant understanding, empathy and a willingness to shepherd patients in a customer service capacity. The second, a strong attention to detail while processing payments and while working in electronic data systems.
Requirements
- High school diploma, general education degree (GED); or equivalent education and experience - required
- Proven ability to communicate clearly, both verbally and written - required
- Proven success providing an exceptional client experience - required
- A history of exceptional attention to detail - required
- A history of maintaining confidentiality - required
- Demonstrated mastery responding to questions in a tactful & professional manner - required
- Strong interpersonal skills & the ability to effectively work with a wide range of individuals - required
- Proven history of accountability & ownership - required
- A working history with MS Office Suite, Google G-Suite, mobile & web-based tools - required
Nice To Haves
- Associates degree from a 2-year college and/or 4 years related experience or training; or equivalent combination of education and experience - desired
- A working knowledge of Brightree, U-Sleep, and Snap Works software’s - desired
- Demonstrated history working in the medical field, Pharmacy and/or with Durable Medical Equipment - desired
- Success operating within a Quality Management System (QMS) or similar regulated environment - desired
Responsibilities
- Be a shining example of the Hometown Healthcare values while shepherding inbound patients and any other visitors to the facility
- Act as the primary on-site liaison for day-to-day office operations
- Accurately, and promptly, check-in and check-out all Respiratory patients arriving and departing from the facility
- Successful completion of all curbside (walk-ins) & customer pick-ups (exchange orders) transactions & record keeping
- Oversight of the point of purchase display, cash purchase inventory and the reconciliation of inventory and the cash drawer
- Timely transfer of medical records to off-site storage, supporting HIPAA compliance and effective records organization
- Conduct fire extinguisher inspections across the office to ensure compliance with safety standards in addition to maintaining general office maintenance
- Serve as the first point of contact for troubleshooting mail machine issues, ensuring minimal disruptions to outgoing communications and operational efficiency
- Be a contributing force in the creation and/or continuous improvement of Standard Work within area of cognizance
Benefits
- Company sponsored benefits program, including retirement plan
- Generous paid time off and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
