Front Office Coordinator

Intervala•Mount Pleasant, PA

2d•Onsite

About The Position

Visitor Experience & Trade Compliance Coordinator (Front Office) Intervala, LLC is seeking a Visitor Experience & Trade Compliance Coordinator to serve as the first point of contact for visitors, customers, and vendors while supporting key administrative and trade compliance activities. This position offers a unique opportunity to combine customer service, office administration, executive support, and trade compliance in a fast-paced manufacturing environment. You will play an important role in creating a professional visitor experience while helping ensure company procedures related to export compliance and visitor management are followed.

Requirements

High School Diploma or GED required.
Minimum of 2 years of relevant visitor/customer-facing and administrative experience.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Professional and welcoming demeanor.
Ability to maintain confidentiality and exercise discretion.
Ability to manage multiple priorities in a fast-paced, detail-oriented environment.
Strong problem-solving and decision-making skills.
Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
Strong planning and resource management abilities.
Strong analytical and computational skills, including the ability to interpret reports and analyze data.
Ability to work effectively both independently and as part of a team.

Responsibilities

Greet and assist visitors, customers, and vendors in a professional and welcoming manner.
Coordinate daily front desk operations and ensure visitor procedures are followed in accordance with the company's Export Management Compliance Program (EMCP).
Maintain accurate visitor logs and records in accordance with EMCP requirements.
Conduct identification verification and required checks against applicable Export-Controlled Excluded Parties lists.
Track, maintain, and manage visitor and customer smock inventory.
Support compliance training for visitors and staff as needed.
Serve as a resource for compliance-related questions and direct inquiries to the appropriate Trade Compliance personnel.
Provide administrative support to the Contracts and Compliance Manager, including assistance with the U.S. Person verification process.
Assist the Trade Compliance Officer with administrative and compliance-related activities.
Maintain organized electronic and paper filing systems.
Handle confidential and sensitive information with professionalism and discretion.
Develop, maintain, and improve administrative processes and systems to increase efficiency and accuracy.
Coordinate and assist with ordering internal lunches.
Order office supplies and business cards as needed.
Manage the company's Lands' End merchandise program.
Support executive leadership with scheduling, travel coordination, meeting preparation, and other administrative needs as requested.
Exercise sound judgment and independent decision-making when handling daily responsibilities.
Perform additional duties as assigned.
Follow all company policies and general requirements for team members.