Front Office Coordinator (Specialized), ObGyn/UroGyn, (Greenbrae), Full-Time, Days

MarinHealth•Greenbrae, CA

1d•$23 - $32•Onsite

About The Position

The Front Office Coordinator is essential to establishing an excellent patient experience. We are looking for a dependable and motivated team player with strong interpersonal skills and a professional attitude to join our team. Because of the very high level of care we achieve, the demands on the front desk are extremely high. We require a lively, enthusiastic individual who is creative and able to provide personalized care in our busy office. This position will primarily work in the front office, where solid administrative experience, exceptional customer service, and a mature, calm demeanor are essential. In addition to front office responsibilities, this position processes and manages a variety of administrative requests, including Family and Medical Leave Act (FMLA) documentation, Employment Development Department (EDD) disability forms, and Durable Medical Equipment (DME) orders, ensuring accuracy and timeliness. The Front Office Coordinator coordinates referrals and obtains prior authorizations from insurance carriers as needed, tracking status and following up to facilitate timely approvals. This role also serves as a liaison between patients, providers, insurance carriers, and external agencies to ensure seamless communication and resolution of administrative requests while maintaining organized records and adhering to established office workflows.

Requirements

Ability to speak, read, and write English clearly.
Knowledge of medical office procedures.
Knowledge of grammar, spelling and punctuation.
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make any change accurately.
Skill in operating a computer, fax, and copy machine.
Ability to read, understand, and follow oral and written instructions.
Ability to speak clearly and concisely.
Ability to establish and maintain effective working relationships with patients, employees, and doctors.
High school diploma or General Educational Development (GED) certificate required.
One (1) years of progressive responsibility and directly related work experience
Experience with, and proficiency in, electronic medical records: Use of EPIC software a plus
Computer proficiency: Microsoft Office.

Nice To Haves

Completion of business school or related training, including computer courses preferred.
Bi-lingual in Spanish desired

Responsibilities

Answers telephones, triages calls, takes messages, and provides information.
Provides support services to patients and medical staff.
Schedules appointments and admissions as required.
Prepares patient charts and other office documents.
Scans and sorts documents into Electronic Health Record.
Attends staff meetings.
Maintains files.
Assists in updating office systems.
Inventories office supplies.
Assists in the care and maintenance of office equipment.
Books, coordinates, and reschedules patient appointments.
Relays necessary messages to staff and doctors.
Answers questions regarding patient appointments, prescriptions, and testing.
Greets and registers patients in a prompt, pleasant, and helpful manner.
Verifies necessary information and updates patient records.
Assembles patient's paperwork and forms for visits.
Requests referrals and authorizations as needed.
When scheduling specialists
Logs payments and balances receipts.
Ensures copays are balanced and reports are properly produced
Oversees reception area, coordinates patient movement, and reports problems of irregularities.
Maintains patient confidentiality.
Adheres to “Best Practices” as introduced by the company and or Practice Leader
Performs other related work as assigned or required.
This position may require working in multiple locations.