Front Office Coordinator

Telespeech Therapy INC.•Bakersfield, CA

2d•$21 - $24•Onsite

About The Position

The Front Office Coordinator plays a key role in creating an exceptional experience for patients, families, and staff in a high-volume speech therapy practice. This position manages day-to-day front-office operations, ensuring efficient scheduling, accurate patient information, and smooth communication among therapists, clients, and administrative staff. The ideal candidate is detail-oriented, professional, and thrives in a fast-paced healthcare environment.

Requirements

High school diploma or equivalent (associate degree preferred).
2+ years of front office, scheduling, or customer service experience in a healthcare or therapy setting.
Proficient in electronic health record (EHR) and scheduling software.
Excellent interpersonal and customer service skills; ability to create a welcoming environment for patients and families.
Strong verbal and written communication; professional phone etiquette.
Ability to multitask, prioritize, and remain organized in a fast-paced setting.
High attention to detail and accuracy in collecting and entering patient information.
Proficient in Microsoft Office Suite, especially Excel and Outlook; experience with billing software or EMR.
Must maintain confidentiality and handle sensitive information with discretion (HIPAA compliance).
Ability to work both independently and as part of a collaborative administrative team.

Nice To Haves

Experience in a speech therapy, occupational therapy, or pediatric healthcare office.

Responsibilities

Manage a high volume of incoming calls, emails, and appointment requests.
Schedule, confirm, and reschedule patient sessions to ensure optimal therapist utilization and minimize cancellations.
Maintain real-time accuracy in scheduling software and EHR systems.
Coordinate teletherapy sessions and troubleshoot connectivity or access issues for virtual appointments.
Serve as the first point of contact for new and returning patients.
Provide clear information about services, insurance coverage, and documentation requirements.
Greet and assist patients and families courteously, maintaining HIPAA confidentiality at all times.
Handle inquiries, reminders, and follow-ups via phone, email, or patient portal.
Collect and verify intake paperwork, therapy authorizations, and referral forms.
Verify insurance eligibility, obtain prior authorizations, and track renewals.
Process copayments, billing inquiries, and communicate with billing staff as needed.
Manage correspondence with schools, physicians, and case managers when required.
Maintain accurate records in the electronic health record (EHR) and billing systems.
Ensure compliance with HIPAA, FERPA (for pediatric clients), and company privacy standards.
Support documentation audits by providing accurate and organized records.
Follow procedures for intake, consent, and release of information.
Communicate schedule changes and cancellations promptly to therapists.
Support daily office operations, including faxing, scanning, and document uploads.
Assist the Clinic Director or Administrative Manager with special projects, reports, or quality assurance tasks.
Foster a positive and collaborative culture among staff and clients.