Front Office Coordinator

DMOS Orthopaedic Centers•Ankeny, IA

12d•Onsite

About The Position

As a Front Office Coordinator within DMOS Urgent Injury, you will help patients through their orthopaedic journey by greeting walk-in patients, doing insurance verification, and getting demographic information for patient accounts into the record. This is a full-time administrative position. You will work alongside a team of staff members to create an outstanding patient experience. To thrive in this role, you are able to recall information quickly and prioritize tasks accordingly. Hours for the position are 7am-close (approximately 3pm) Monday-Friday, with rotating Saturday mornings. You are the patient's guide and reliable helper for verifying insurance and building Electronic Health Records for services. You utilize Office 365 products regularly, EHR, insurance authorizations websites, and are responsible for communicating with the clinical team for questions. This is a private practice that expects outstanding experiences for patients throughout their orthopaedic journey. You may be sitting at a desk for extended periods of time that may seem unnatural.

Requirements

Calm demeanor; ability to communicate calmly with patients and therapists
High-level of professionalism when interacting with patients and clinical staff members
Ability to handle multiple tasks at one time while staying organized
Curiosity; practice the art of listening, asking clarifying questions and avoiding interrupting
Prior exposure to patient care coordination
Dependability; ensures patients receive timely care, promotes a reliable healthcare environment, and supports the overall efficiency of the team
Ability to recall information quickly
Ability to prioritize tasks accordingly
Utilize Office 365 products regularly
Utilize EHR
Utilize insurance authorizations websites