PT Front Office Coordinator

ARVADA FIRE PROTECTION DISTRICT•Arvada, CO

1d•$17 - $20•Onsite

About The Position

Join Arvada Fire Protection District as a Part-Time Front Office Coordinator! Help create a positive first impression for the community we serve. As the first point of contact for residents, visitors, vendors, and partner agencies, you will provide exceptional customer service while supporting a variety of administrative functions that keep our organization running smoothly. This role is ideal for someone who enjoys helping others, takes pride in staying organized, and thrives in a professional, team-oriented environment. You'll assist with front office operations, answer questions, manage records and correspondence, coordinate information, and provide administrative support for district programs and initiatives. In this position, your work directly supports the employees and services that help keep our community safe. If you are dependable, detail-oriented, and enjoy balancing customer service with administrative responsibilities, we encourage you to apply and become part of a dedicated public service organization committed to excellence. IMPORTANT – Your application cannot be considered unless you complete the application, upload your resume and a cover letter, and answer all questions on our hiring portal at Job Opportunities. Incomplete applications may be rejected. 12-20 hours per week Combination of full and half days Office hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m. Friday from 8:00 a.m. to 4:00 p.m. Position Summary The Front Office Coordinator serves as a welcoming and professional first point of contact for visitors, callers, and community members. This position is responsible for managing front desk operations, telephone communications, and a variety of clerical and administrative functions that support the efficient operation of the district’s administrative offices. The Front Office Coordinator plays a key role in delivering excellent customer service, maintaining a professional office environment, and supporting the day-to-day business needs of the district.

Requirements

Minimum 18 years of age.
Possess a high school diploma or G.E.D.
Proficient in typing and data entry with a level of speed and accuracy appropriate for administrative and customer service functions.
Skilled in the use of common office technology and software applications, including email, calendars, word processing, spreadsheets, and database systems.
Familiarity with the district's service area or the ability to quickly learn and effectively use digital mapping and location resources.
Ability to use standard office equipment, including computers, copiers, fax machines, calculators, postage machines, and multi-line phone systems.
Strong organizational, time management, and multitasking skills, with the ability to prioritize work and adapt to changing demands.
Effective interpersonal and customer service skills, with the ability to interact professionally and courteously with a diverse range of individuals.
Ability to work independently while exercising sound judgment and attention to detail.
Ability to read, write, speak, and understand English at a professional level.

Responsibilities

Promptly, accurately, and professionally receive and direct all telephone calls and visitors.
Operate multi-line phone systems, answer questions or direct calls to the appropriate person, department, or external agency.
Provide coverage during planned and unplanned absences of the Front Office Supervisor or fellow team members
Maintain a professional, welcoming front desk environment that reflects positively on the district.
Perform routine office duties such as sorting mail, typing, proofreading, digital filing, copying, laminating, and data entry.
Process payments for programs and departmental needs in compliance with district policies.
Assist with or complete special projects as assigned.
Sign for and notify recipients of deliveries and route deliveries appropriately.
Maintain databases and records for Ambulance Membership and Development Plans.
Utilize district software systems to manage records, track information, and support administrative processes.
Acquire and maintain a working knowledge of district rules, policies, and procedures as outlined in the Member Handbook, Standard Operating Guidelines, and Front Office Informational Procedures (Levels 1 and 2).
Coordinate scheduling, communication, and confirmation of Community Risk Reduction (CRR) events for operations personnel.
Maintain accurate records, calendars, and documentation related to assigned responsibilities.
Maintain confidentiality and exercise discretion regarding all district information, personnel matters, and organizational activities.
Foster positive and professional relationships with staff, volunteers, retirees, residents, and external partners.
Communicate clearly, courteously, and constructively both verbally and in writing.
Work collaboratively in a supportive, team-oriented environment.
Provide exceptional customer service to community members, visitors, and district personnel.
Demonstrate initiative, adaptability, and a positive attitude in responding to daily responsibilities and changing priorities.
Promote and maintain a professional image of the district through courteous interactions and professional conduct.