Front Office Customer Service Specialist

Barkaritaville Pet Resort•Corpus Christi, TX

40d•$15 - $18•Onsite

About The Position

Barkaritaville Pet Resort is seeking an experienced, dependable Front Office Coordinator for our Corpus Christi location. This is not an entry-level front desk position. We are seeking a candidate with at least 3 years of recent professional front-office or administrative experience in a busy, customer-facing environment. This position is best suited for someone who has successfully worked in a busy professional office, medical office, veterinary practice, hospitality environment, or other high-volume administrative setting and is comfortable managing multiple responsibilities with professionalism, accuracy, and minimal supervision. We are especially interested in candidates who are highly organized, dependable, confident, professional, and self-motivated-someone who recognizes what needs to be done, takes initiative, and follows through without requiring constant direction.

Requirements

At least 3+ years of recent professional front office, administrative, receptionist, or high-volume customer service experience in a busy customer-facing environment
Strong telephone and face-to-face customer service experience
Experience managing multiple responsibilities and competing priorities
Strong computer skills and ability to quickly learn new software
Experience accurately handling a cash drawer, processing cash and credit/debit card payments, providing correct change, and balancing or reconciling daily transactions
Excellent organization and attention to detail
Professional written and verbal communication skills
Demonstrated reliability, punctuality, and consistent attendance
Ability to work independently, take initiative, and follow through on responsibilities
Ability to remain professional and organized during busy periods
Comfortable working around dogs and cats

Nice To Haves

5+ years of professional front office or administrative experience
Experience in a medical office, veterinary practice, professional office, hospitality environment, or other busy service-based business
Experience processing payments, billing, and maintaining client records
Experience with scheduling or reservation systems
Experience managing busy or multi-line phones
Strong data-entry skills
Experience with Microsoft Word, Excel, Outlook, email, and other office software
Pet industry experience

Responsibilities

Provide professional, friendly service to clients in person and by phone
Manage a busy phone line, answer questions, and communicate accurate information
Schedule reservations and maintain customer and pet records
Check pets in and out for daycare, boarding, grooming, and other services
Process payments and maintain accurate billing records
Resolve routine client concerns professionally and know when to involve management
Enter and maintain accurate information in our reservation software
Prioritize multiple tasks and follow through in a fast-paced front office
Communicate clearly with clients and team members
Assist with safe pet handling and resort operations when needed