Front Office Coordinator
About The Position
The Front Office Coordinator is responsible for creating an exceptional patient experience while providing competent and compassionate care to every patient. The Front Office Coordinator role is fluid and versatile with progressively increasing responsibilities including helping direct efficiencies and maintaining high standards for EMR documentation. The role requires the ability to take on new opportunities for various clinical challenges with a sense of urgency, intuition, and proactive approach with a can-do attitude despite adversities. It also involves communicating with respect, kindness, and politeness to a diverse group of people to provide an exceptional patient experience. The individual will take on the challenge of unfamiliar tasks and learn from failures and mistakes while continuously looking to optimize the patient experience by considering multiple and varied components of the patient cycle. The role demands the ability to acquire, analyze, and provide accurate clinical information to the medical team in a timely manner, while maintaining accurate patient charting in a fast-paced and high-volume work environment. Understanding the impact of one's actions on others, being willing to admit and take responsibility, and being able to reflect on performance and proactively request constructive feedback to grow within the role are essential. Finally, the role requires a willingness to learn and adopt new responsibilities and organizational change based on shifting demands of front office duties, patient work-ups and procedures, and effectively navigating patient charting and medical history for the medical team.
Requirements
- High School Diploma or GED or equivalent work experience
Nice To Haves
- At least 2 years of experience in clinical front office experience
- Experience in a high volume clinical setting
- Knowledge of eClinical Works (eCW) and Radix
- Knowledge of urology or urogynecology experience
- Current CMA certification
Responsibilities
- Creating an exceptional patient experience.
- Providing competent and compassionate care to every patient.
- Helping direct efficiencies.
- Maintaining high standards for EMR documentation.
- Communicating with respect, kindness, and politeness to a diverse group of people.
- Acquiring, analyzing, and providing accurate clinical information to the medical team in a timely manner.
- Maintaining accurate patient charting in a fast-paced and high-volume work environment.
- Reflecting on performance and proactively requesting constructive feedback.
- Learning and adopting new responsibilities and organizational change.
- Effectively navigating patient charting and medical history for the medical team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
