Front Office Coordinator

Santa Barbara Rescue Mission•Santa Barbara, CA

1d•$20 - $22•Onsite

About The Position

Join the Santa Barbara Rescue Mission! As a Front Office Coordinator at Santa Barbara Rescue Mission, you'll play a vital role in creating a warm and welcoming atmosphere for our organization. Your exceptional interpersonal skills and attention to detail will ensure that visitors and callers have a positive experience from the moment they connect with us. In addition to providing administrative support, you'll embody the values of our mission and contribute to the overall professionalism of our team.

Requirements

Professionalism and courtesy
Ability to navigate a dynamic, multitasking environment
Consistently convey excellence and a positive attitude in all interactions
Warm, welcoming demeanor and strong interpersonal skills
Ability to create a positive first impression for visitors, guests, donors, and callers
Excellent communication skills
Ability to professionally manage and route calls, take accurate messages, and coordinate with staff across departments
Strong organizational skills and attention to detail
Ability to maintain an orderly reception area, manage mail and packages, and keep shared spaces tidy
High level of integrity and discretion
Commitment to safeguarding confidential information related to guests, donors, and staff
Ability to multitask and prioritize in a dynamic front-office environment while remaining calm, professional, and attentive
Proactive and service-oriented mindset
Willingness to assist with a wide range of administrative tasks and support various departments as needed
Reliability and initiative in handling operational responsibilities such as supply ordering, donation receipting, and routine administrative processes
Appreciation for the mission-driven nature of the organization
Collaborative attitude when working with program staff and administrative teams

Responsibilities

Embody professionalism and warmth in all interactions
Extend a warm welcome and assistance to all visitors
Effectively manage and route incoming calls
Take accurate messages while adhering to confidentiality protocols
Coordinate with staff to ensure efficient handling of calls and visitors
Maintain a log of expected visitors, meetings, and issues for smooth handover to the next shift
Maintain a tidy and organized reception and kitchen area
Manage mail sorting and washing/clearing dishes
Oversee automated package distribution
Maintain front office cleanliness
Order general office supplies for staff
Provide additional administrative support, including shredding, printing, folding, scanning, recycling, and preparing materials
Collaborate with Program Staff to provide administrative assistance as needed
Leave accurate and timely notes
Assist in donation coordination, including proper receipting and scanning of gift donations
Understand general gift processing procedures and uphold donor confidentiality
Coordinate in-kind donations with Programs
Process food stamp contributions each month
Safeguard confidentiality and safety in accordance with reception guidelines