Front Office Coordinator

Momentum Employer Group•Farr West, UT

5d•Onsite

About The Position

Utah Physical Therapy in Farr West, UT is seeking a highly organized, customer-focused Front Office Coordinator to lead our front office operations and create an exceptional patient experience. This is an excellent opportunity for someone who thrives in a fast-paced healthcare environment, and is passionate about providing outstanding service while supporting a collaborative clinical team. You will serve as a front office leader, overseeing daily operations, managing insurance authorizations, coordinating scheduling, and ensuring the clinic runs efficiently every day.

Requirements

Minimum of 2 years of relevant experience.
Strong customer service and communication skills.
Excellent organizational, time management, and problem-solving abilities.
Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint).
Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism.
Current CPR for Healthcare Professionals certification or ability to obtain.
Commitment to maintaining patient confidentiality and HIPAA compliance.

Nice To Haves

Experience with insurance verification, authorizations, scheduling, and patient accounts preferred.

Responsibilities

Support the Clinic Director with daily operations and clinic initiatives.
Foster a positive, collaborative, and professional work environment.
Ensure staff complete required trainings and follow company policies.
Coordinate agenda items and participate in leadership and staff meetings.
Manage employee timekeeping and review paid/unpaid time-off requests.
Greet patients and visitors with professionalism and exceptional customer service.
Serve as a patient advocate by addressing questions and concerns promptly.
Maintain HIPAA compliance and patient confidentiality.
Ensure patients are scheduled appropriately for optimal clinic flow.
Monitor patient schedules, follow up on missed appointments, and ensure future visits are scheduled through anticipated discharge.
Coordinate insurance verifications and authorizations with patients, providers, billing staff, and insurance carriers.
Monitor authorization status to ensure visits remain eligible for reimbursement.
Maintain accurate patient accounts and documentation within the electronic medical record (EMR).
Respond to emails, phone messages, faxes, and patient inquiries in a timely manner.
Process patient payments and provide receipts.
Balance and reconcile daily batches and complete bank deposits.
Monitor petty cash and report discrepancies.
Process employee and clinic expense reports.
Maintain office supplies and support overall clinic organization.
Ensure the clinic opens and closes properly each day.
Prepare and submit operational reports.
Ensure physician profiles and clinic schedules remain current in the EMR.
Promote compliance with HIPAA, PCI, and company policies.