Front Office Coordinator

Avita Care Solutions•Atlanta, GA

23d•Onsite

About The Position

The Front Office Coordinator works as part of a team fulfilling administrative responsibilities while advocating on behalf of patients. Exceptional customer service, professionalism, and creating a welcoming environment is critical. This pivotal role manages the flow of patients and communications within the office. This is a clinic-based position located in the Midtown area of Atlanta, GA (2140 Peachtree Road). General work hours are Mon-Fri: 8:00 AM to 5:30 PM.

Requirements

High school diploma or GED required
Two years' experience in a healthcare front office position required
Maintains a high level of patient confidentiality
Demonstrates attention to detail and the ability to multi-task
Proficient in English, with strong verbal and written communication skills
MS Office computer skills with the ability to type 30+ wpm
Ability to adapt to EMR functionality
Must have a positive attitude, be energetic and flexible, have excellent phone etiquette, and provide exceptional customer service

Nice To Haves

Associate's degree or higher preferred, especially in a health-related field
Bilingual in Spanish is highly preferred
Excellent interpersonal and communication skills
Experience in eClinical Works strongly preferred.
Embrace and perform in the spirit of the company’s core values and goals

Responsibilities

Creates a welcoming environment by greeting patients and visitors
Manages patient check-in and check-out processes
Scheduling appointments for multiple providers
Process insurance verifications (utilizing Waystar and other payer sites as needed).
Explain and thoroughly communicates insurance benefits to patients
Assess/updates patient demographics and insurance information as needed
Handles inquiries regarding patient financial concerns
Additional responsibilities assigned as needed

Benefits

Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings.
Six company paid holidays and three personal floating holidays
Paid time off (PTO)
Paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty
Award recognition program
Professional learning and development opportunities.
Company paid benefits – basic life and AD&D
Maven and Health Care Advocate Work/Life Balance Program
Health/dependent flexible spending.
Voluntary benefits – long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection
401(K) retirement savings plan with company match.