Front Office Coordinator - Periodontics

United Dental Corporation•New York, NY

58d•Onsite

About The Position

We are seeking a highly organized and personable Front Office Coordinator - Periodontics to oversee daily administrative operations, manage patient flow, and ensure exceptional customer service.

Requirements

Minimum of 3 years dental front office experience (collections and scheduling experience required).
High school diploma or equivalent required.
Strong skills with scheduling software and Microsoft Office.
Strong knowledge of treatment planning, insurance coordination, and case presentation.
Experience presenting treatment plans to patients and discussing financial arrangements.
Experience coordinating with dentists and clinical staff and working directly with insurance providers.
Eligible to work in the United States.

Nice To Haves

Experience with dental software systems such as Dentrix, Eaglesoft, Open Dental, or similar preferred.
At least 2 years in a management or lead front office role within a dental office preferred.
Associate degree in business or office administration a plus.
Additional business or dental management training preferred.

Responsibilities

Supervise and support front desk team members, ensuring smooth daily operations.
Manage scheduling to optimize provider productivity and patient satisfaction.
Handle patient inquiries, check-ins, and check-outs professionally and efficiently.
Oversee billing, insurance verification, and collections processes.
Maintain compliance with HIPAA and OSHA regulations.
Answer phones promptly and professionally, turning inquiries into booked appointments.
Collaborate with dentists and clinical staff to create accurate and comprehensive treatment plans.
Present treatment options and financial arrangements to patients in a clear, compassionate, and professional manner.
Coordinate scheduling for multi-visit or complex treatment plans.
Track case acceptance, pending treatments, and patient follow-ups.
Work with insurance providers to maximize patient benefits and clarify coverage.
Monitor and report on key practice metrics (production, collections, case acceptance, etc.).
Manage financial agreements, payment plans, and insurance claims.
Support marketing efforts, recall systems, and patient retention initiatives.
Train and mentor front office staff on communication, software use, and patient experience best practices.