Front Office Coordinator / Medical Receptionist

IRG Physical Therapy•Seattle, WA

2d•$21 - $25•Onsite

About The Position

IRG Physical & Hand Therapy is seeking a Front Office Coordinator to join their growing team. This role offers work/life flexibility, a fun and rewarding culture, and professional growth opportunities. The Front Office Coordinator is an integral position responsible for day-to-day medical receptionist duties, establishing and maintaining relationships, and driving the patient experience. Responsibilities include optimizing patient appointment schedules, managing incoming phone calls, processing new referrals, collecting payments, and obtaining insurance authorizations. FOCs will also gain business skills by learning about KPIs and benchmarks that drive clinic success and patient outcomes. The company offers global and regional collaboration opportunities for its front office team across its 35+ locations.

Requirements

High school diploma
2+ years experience in a customer facing position
Knowledge and adherence to HIPAA laws and compliance regulations
Experience working or shadowing in a healthcare or fitness facility
Proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc.)
Ability to multitask without being overwhelmed
Strong communication and empathy skills
Self-motivated, go-getter, and self-starter attitude
Positive attitude and professional appearance

Nice To Haves

Bachelors degree in related field

Responsibilities

Optimizing patient appointment schedules
Managing all incoming phone calls
Processing and converting new referrals
Collecting time of service payments
Obtaining insurance authorizations
Learning about KPIs and benchmarks that drive clinic success and patient outcomes
Bending, reaching, squatting, lifting
Performing custodial duties using medical grade cleaning products, including cleaning bathrooms, laundry, and disinfection of exercise equipment
Entering and gathering information using a keyboard and video display terminal