Front Office Coordinator Float - Grayslake, IL

Athletico•IL-Grayslake US-IL-Gurnee US-IL-Lake Zurich US-IL-Lindenhurst US-IL-Antioch US-IL-Wauconda US-IL-Waukegan, IL

7d•$15 - $24•Hybrid

About The Position

This position requires local traveling to the below locations: Antioch Grayslake Gurnee North Gurnee South Gurnee West Third Lake Lake Zurich Lindenhurst Mundelein North Chicago Round Lake Beach Wauconda Waukegan Zion About Us: At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery ; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own. Our mission is simple yet powerful: Extraordinary people improving lives.

Requirements

High School Diploma or GED
Excellent customer service skills
Proficient with the use of MS Office, Outlook and Excel
1-2 years of customer service required
Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment
Proficiency in electronic medical record (EMR/EHR) systems and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy
Strong understanding of insurance verification processes , prior authorization requirements, and financial clearance workflows
Working knowledge of HIPAA compliance and patient privacy standards
Skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly
Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly
Strong organizational and time management skills with attention to detail and accuracy in data entry
Ability to meet or exceed performance metrics (e.g., registration accuracy, collection targets) and adapt to continuous process improvements
Ability to read, write and speak English proficiently

Nice To Haves

Knowledge of healthcare insurance benefits and coverage preferred
Experience with requesting and managing customer payments preferred
1-2 years of healthcare administration preferred

Responsibilities

Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed.
Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.
Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.
Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team.
Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility.
Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team.
Provide Rehab Aide cross training on front office duties.