Front Office Coordinator & Case Manager – No Weekends | $18–$24/hr
About The Position
Markson Chiropractic & Medical has served the South Florida community for more than 30 years as a multidisciplinary practice combining chiropractic, rehabilitation, and medical care under one roof. We’re hiring for a dual role at the center of our practice. Most of your day, you’ll run our front office — the first face patients see and the engine that keeps the practice moving. Alongside that, you’ll serve as a patient case manager, owning patient care plans within our integrated medical model from first visit through discharge. Full training in our case management system is provided — what we can’t train is the attention to detail and follow-through this role demands. This is a position for someone career-minded who wants more responsibility than a typical reception job offers, in a practice where doing both well gets noticed and rewarded.
Requirements
- Detail-obsessed: You catch the errors others miss, and incomplete paperwork genuinely bothers you
- Career-minded: You’re looking for a long-term home with growth, not a stopover
- Organized under pressure: You can run a busy front desk and active case files without dropping either
- A clear communicator: Comfortable explaining care plans, schedules, and finances to patients
- Tech-comfortable and quick to master new systems (EHR experience a plus)
- Healthcare or medical office experience preferred
- Case management or patient coordination experience a strong plus
- Experience in an integrated chiropractic/medical practice a strong plus
- Bilingual English/Spanish is a plus
Nice To Haves
- EHR experience
- Case management or patient coordination experience
- Experience in an integrated chiropractic/medical practice
- Bilingual English/Spanish
Responsibilities
- Greet patients and visitors with professionalism and warmth
- Manage multi-line phones, scheduling, and check-in/check-out
- Verify insurance benefits and collect patient payments accurately
- Maintain precise, complete patient records and intake documentation
- Support smooth patient flow and communication between departments
- Manage patient care plans from start to finish within our integrated care model
- Monitor treatment plan compliance; follow up on missed visits and schedule re-exams
- Coordinate care and communication between chiropractic, rehab, and medical providers
- Conduct patient financial consultations and set up payment arrangements
- Keep case documentation complete, accurate, and audit-ready
Benefits
- Performance-based bonus opportunities
- Health insurance
- Retirement plan with employer match
- Paid time off
- Employee discounts
- Structured training in our patient case management model
- A defined growth path within the practice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
