Front Office - Concierge (VIP)

AccorHotel • Banff, AB

26d • Onsite

About The Position

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As a VIP Concierge you will have the opportunity to provide the highest level of personalized service and creating memorable experiences for our VIP guests. The successful candidate must have a strong understanding of both the hotel and the surrounding area.

Requirements

• Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
• Excellent knowledge of Micros-Opera PROPERTY Manager
• Strong working Knowledge of Microsoft Office Suite including Outlook, Word, Excel, Publisher
• Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
• Clean driving record and Class 5 license
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

• Les Clefs d’Or membership an asset, or are currently working towards membership
• Degree or Diploma in Hospitality Management is an asset
• Food & Beverage Experience an asset

Responsibilities

• Deliver exceptional, personalized service to VIP and high-profile guests by coordinating all aspects of their stay, from pre-arrival planning through post-departure follow-up, ensuring seamless and memorable experiences.
• Provide expert knowledge and assistance regarding hotel services, dining, spa, golf, resort activities, local attractions, transportation, and tour arrangements while facilitating reservations and customized itineraries.
• Build meaningful guest relationships through professional meet-and-greet interactions, proactive communication, and personalized attention throughout the guest journey.
• Resolve guest concerns promptly and effectively by empowering colleagues, tracking service recovery efforts, and ensuring all requests and special arrangements are handled with care and efficiency.
• Maintain a professional, collaborative, and service-focused environment by upholding the hotel’s service standards, demonstrating leadership values, and supporting operational systems and administrative duties as required.

Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree