Front Office Clinic Assistant - Bilingual Spanish Required

Planned Parenthood Columbia Willamette • Portland, OR

13d • $20 - $30 • Onsite

About The Position

Planned Parenthood Columbia Willamette (PPCW) is hiring a Front Office Clinic Assistant to join our East Portland Health Center team. Bilingual Spanish required. Build healthcare experience. Connect patients with care. Make a difference every day. At PPCW, your work supports access to essential sexual and reproductive health care, helping ensure every patient is treated with dignity, compassion, and respect. As a Front Office Clinic Assistant, you’ll often be one of the first people patients interact with, helping create a welcoming and supportive experience from the moment they arrive. We provide training, mentorship, and a supportive environment where you can grow while making a meaningful impact. In this role, you’ll help create a smooth, supportive experience for patients from check-in to check-out.

Requirements

• High school diploma or equivalent
• Ability to communicate fluently in both English and Spanish
• 2+ years of experience in a customer service or high-volume environment
• Strong communication and customer service skills
• Basic computer skills and comfort learning new systems
• Ability to stay organized and manage multiple priorities in a fast-paced environment
• Ability to work independently and as part of a team

Nice To Haves

• Experience in a medical office or front desk setting
• Experience using electronic health records (EHR)
• Familiarity with insurance verification or healthcare scheduling

Responsibilities

• Welcome patients, check them in, and prepare visit paperwork
• Answer phones, schedule appointments, and assist with patient questions
• Enter and update patient information in the electronic health record (EHR)
• Verify insurance coverage and discuss payment or funding options
• Collect payments and complete daily balancing tasks
• Coordinate with clinical staff to keep appointments running smoothly
• Help maintain a welcoming, organized front office environment

Benefits

• Paid time off (up to 4 weeks, increases over time)
• 9 paid holidays
• Medical, dental, and vision insurance for eligible employees
• 403(b) retirement plan with employer matching contributions
• Free, confidential counseling and support (EAP)
• Ongoing training and development

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED