Front Office Clerk

PainPoint Health•West Des Moines, IA

4d•Onsite

About The Position

As a Front Office Clerk, you'll help support patients, providers, and the revenue cycle by maintaining accurate records, assisting with insurance-related processes, resolving claims issues, and ensuring account information is current and complete. This role is ideal for someone who is detail-oriented, organized, and enjoys working in a fast-paced healthcare environment.

Requirements

High school diploma or GED required.
Minimum six (6) months of related experience and/or training required.
Proficiency with Microsoft Office Suite or related software.
Knowledge of medical records practices, ethics, classification, and nomenclature.
Strong communication, analytical, and problem-solving skills.
Ability to interpret and apply medical records policies and procedures.

Nice To Haves

Strong attention to detail and organizational skills.
Enjoy problem-solving and working with insurance and patient account information.
Communicate professionally with patients, families, insurance carriers, and team members.
Take initiative and work well both independently and as part of a team.

Responsibilities

Process claims, follow up on outstanding accounts, and assist with collections.
Interpret EOBs and reconcile patient accounts.
Research, appeal, and resolve denied or unpaid claims.
Verify insurance coverage and communicate with insurance carriers regarding patient accounts.
Enter charges, post payments, and maintain accurate account information.
Collect copayments, deductibles, outstanding balances, and other patient payments at the time of service.
Maintain patient information and perform data entry in electronic systems.
Greet patients and perform check-in and check-out procedures, ensuring accurate collection of demographic and insurance information.
Schedule and confirm patient appointments in accordance with office protocols.
Copy records and documents as needed.
Answer and route incoming calls.
Send and receive faxes, medical records, and other documents as needed.
Assist patients and family members with questions.
Prepare, sort, and distribute mail.
Assist with front desk scheduling and phone coverage.
Perform general front office and administrative duties to support daily clinic operations.
Complete required training and follow established policies and procedures.
Support daily operations and perform additional duties as assigned.