Front Office Clerk

Auto Auction Holdings • Lauderdale Lakes, FL

48d • Onsite

About The Position

We're seeking a Front Office Clerk to join our Front Office Team and serve as a key point of contact for our clients and dealers. In this role, you'll support all front office operations and reception duties, delivering excellent customer service by answering questions, facilitating communication between departments, managing phone calls, and responding to inquiries via mail and email. If you're organized, personable, and ready to be at the center of our auction operations, we'd love to hear from you!

Requirements

• High school diploma or GED
• Some administrative or office experience under your belt, preferred
• Legal authorization to work in the U.S. and ability to pass our background check and drug screening
• Experience isn't everything—we're happy to train someone who brings the right attitude and eagerness to learn
• Professional communication skills and a friendly demeanor
• Bilingual in English and Spanish required. This position requires fluency in both languages to effectively communicate with customers, vendors, and team members.

Nice To Haves

• Feels comfortable with computers and technology
• Can manage time like a champion and stay organized
• Takes initiative and doesn't need someone looking over their shoulder
• Brings positive energy and plays well with others
• Thrives when things get busy (and trust us, they do!)
• Gets excited about learning new things
• Can move quickly when deadlines are calling

Responsibilities

• Provide excellent front-line customer experience.
• Greet walk-in customers ensuring they receive prompt, efficient, and courteous attention
• Process information in a professional and confidential manner.
• Complete documentation and data entry.
• Facilitate completion of auction process.
• Effectively communicate with clients, answering questions and resolving issues, escalating as necessary.
• Follow departmental procedures and policies.
• Maintain a professional appearance and orderly work environment

Benefits

• 401(k) retirement plan with company matching (because future you will thank us!)
• Health, dental, and vision insurance (we've got you covered)
• Health Savings Account (HSA) for those unexpected moments
• Life and disability insurance for peace of mind
• Employee assistance program (we're here for you beyond work too)
• Paid time off (because everyone needs a break!)
• Real opportunities to grow and advance your career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees