Front Office Clerk

The Orthopedic Institute of Pennsylvania•Lower Allen Township, PA

7h•Onsite

About The Position

The Slate Hill Surgery Center in Camp Hill, PA, is seeking experienced Front Office Clerk. The Front Office Clerk will coordinate and provide patient care to adult and teenage patients, in accordance with established and accepted standards of care, policies and procedures, state and federal regulations, and accepted accreditation standards.

Requirements

High School Graduate required
minimum of two years’ experience
ability to work independently as well as function within a team
ability to assess patient needs, determine priorities
present good public relation skills
ability to handle stress

Responsibilities

Admission of patients.
Verifies the accuracy and completeness of patient clinical, demographic and insurance information upon admission of the patient. Enters corrected patient information into the medical software system at the time of admission.
Communicates patient and/or surgeon delays to the Pre-Operative Area Nurse, and/or Nursing Supervisor
Keeps track of cancellation cases.
Informs the Nursing Supervisor of any cancelled and/or altered procedures.
Requests the patient or legal guardian read the Patient’s Bill of Rights and Responsibilities and Advance Directives and know the Policy on Grievances.
Protects patient confidentiality and dignity by keeping patient charts in an inconspicuous location at the front desk; and, keeps discussion of a patient’s procedure(s) to a tone discernable only to the patient/legal guardian.
Maintains an orderly and secure system for storing patient charts at the front desk
Records and reconciles daily all monies collected at the front desk.
Secures and reconciles the change drawer.
Maintains a presence at the front desk at all times with the exception of lunches and breaks.
Retrieves and forwards general mailbox messages to the appropriate personnel.
General management of the telephone system. Deactivating after hours answering service/night ring; activating after hours answering service/night ring; and, ensuring the after hours/emergency message is correct and activates.