Front Office Check-In

Georgia Hand Shoulder & Elbow P C•Atlanta, GA

5d•Onsite

About The Position

The Front Office Check-In Administrative Assistant will facilitate patient care by effectively facilitating patient flow. This role involves greeting patients, managing check-in processes, handling administrative and billing tasks, and ensuring smooth patient flow within the medical office.

Requirements

Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize and delegate tasks.
Ability to maintain confidential records.
Proficient with Microsoft Office Suite or related software.
One year with medical office administrative experience.
Proficient with EMR.
Athena experience preferred.

Nice To Haves

Athena experience

Responsibilities

Greets patients immediately upon arrival.
Assists with check-in utilizing Epion pad.
Obtains and scans identification and insurance cards.
Reviews Epion for missing or incorrect information and edits or obtains prior to accepting into Athena.
Answers and routes incoming calls.
Performs insurance verification through Availity.
Obtains referrals for HMO patients.
Keeps track of visits and contacts insurance companies for additional benefits or coverage.
Works with the billing/insurance department to ensure adherence to policies for prompt claim payment and collection of copays and balances.
Maintains a high level of knowledge of administrative and billing skills.
Facilitates appointment scheduling, cancellations, and rescheduled appointments.
Submits necessary information and documentation for insurance authorization and obtains authorizations.
Advises patients of balances owed and collects money.
Checks charts for the next day’s schedule to ensure all information is current and correct.
Prints encounter forms and routes them to the appropriate party.
Reviews the next day’s charts for insurance and balances.
Coordinates with Billing or Self-Pay Patient Accounts Representative for assistance with patient account balance questions.
Maintains Inbox daily for phone messages, referrals, and continuity of care documents.
Participates in weekly huddles with administrative staff.
Maintains files and records as requested.
Maintains OSHA compliance in coordination with OSHA Compliance Officer.
Performs other duties as assigned.