Front Office Cashier

American Furniture Warehouse•Aurora, CO

16h•Onsite

About The Position

The Front Office Associate plays a critical customer service role by providing customers with fast, friendly, accurate service. They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handling customer issues that may arise on the sales floor.

Requirements

Professional Appearance.
Knowledge of our company values of accountability, honesty, and safety for our employees and customers.
Positive attitude with strong interpersonal skills.
Ability to apply technology, including Ipads, storis, excel, and Windows.
Basic reading, arithmetic, writing, and oral communication skills.
Must be able to stand/walk.
Requires the ability to move around the store and maneuver merchandise when necessary.
Must be able to pass a pre-employment drug screen and background check upon the job offer.

Nice To Haves

Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Takes ownership of enhancing the customer experience.
Addresses customer complaints and resolves problems as needed.
Partners with selling and sales support associates to provide superior customer service (i.e., assist customers and answer phones).

Responsibilities

Providing excellent customer service.
Efficiently and accurately completing sales and service transactions at the cash registers.
Handling customer issues that may arise on the sales floor.
Adhering to AFW asset protection policies and identifying and preventing fraud.
Coordinating and working effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
Leveraging technology to facilitate the customer experience.
Completing customer transactions accurately and efficiently at point-of-sale.
Executing consistent operational and selling processes (i.e., credit application process).
Educating customers and employees on our Satisfaction Guaranteed return policy.
Assisting in resolving fundamental customer issues.
Assisting with merchandise support tasks (i.e., maintenance, straightening merchandise).
Using primary internet navigation to access and print information/reports.
Responding to public address system announcements.
Identifying and reading reports, tickets, and UPC labels.
Recognizing, identifying, and using merchandise and necessary reports.