2nd shift - Front Office Attendant

Mohican Nation•Bowler, WI

2d•Onsite

About The Position

This position is for a 2nd shift Front Office Attendant in the Gaming Division. The role is hourly, non-exempt, and full-time. The Front Office Attendant is responsible for a wide range of guest services, administrative tasks, and maintaining the front desk operations. This includes handling calls, guest check-ins, managing requests, processing payments, and ensuring a positive guest experience. The role requires adherence to all company policies, training, and a flexible schedule, including nights, weekends, and holidays. A Mohican Nation Gaming License and successful completion of a background check and drug screening are required.

Requirements

High School Diploma or GED is required if you are 19 years old and under.
Computer literacy and typing skills (Microsoft Word and Excel).
Good verbal and written communication skills.
Ability to understand and follow policies and procedures.
Strong critical thinking and problem-solving skills.
Exceptional guest service skills.
Ability to maintain positive working relationships.
Understanding of a 24/7 operation.
Flexible schedule availability.
Strong organizational and interpersonal skills.
Ability to obtain and maintain a Mohican Nation Gaming License.
Must pass Criminal Investigation Background Check and pre-employment drug screening.
Must be willing to work all shifts, weekends, and holidays.
Positive attitude and teamwork mentality.
Willingness to adapt to change and pursue self-development.
Eligible for employer’s liability insurance.
Must be at least 18 years of age.

Nice To Haves

High School Diploma or GED is preferred.
Courteous and friendly demeanor.
Previous experience in a similar position preferred.
Experience with hotel management software is a plus.

Responsibilities

Attend all required training sessions and adhere to established rules, regulations, and policies.
Participate in the random drug testing program and work effectively with individuals of diverse personalities.
Wear the approved departmental uniform and report to work reliably and punctually.
Maintain compliance with workplace policies and procedures, including answering and processing all incoming calls professionally.
Check bulletin boards and logbooks for updated information and promptly forward messages and faxes to guests and internal departments.
Familiarize yourself with room types, rates, packages, and amenities, as well as resort activities, venues, and promotions.
Record and follow up on guest requests, using radio communication for emergencies and non-emergencies.
Maintain a welcoming presence at the front desk, addressing guests by name whenever possible and responding courteously and efficiently.
Uphold high service standards to enhance guest satisfaction, greeting and registering guests upon arrival, and handling special requests.
Report pertinent information to supervisors, process guest payments accurately, and monitor lobby traffic flow for efficiency.
Assist with other tasks as needed, including booking reservations, collaborating with supervisors on room blocks for groups, and handling guest complaints with active listening and resolution attempts.
Interact with guests, peers, and other departments, maintaining cleanliness and orderliness at the front desk and PBX area.
Prioritize and multitask effectively, assisting other team members during staff shortages, and completing end-of-shift paperwork and bank deposits securely.
Return telephone messages promptly, respond to guest inquiries promptly and professionally, and perform any other assigned duties.