Overnight Front Office Attendant

Bass Pro Shops•Ridgedale, MO

1d•Onsite

About The Position

The Front Office Attendant with Big Cedar Lodge is responsible for delivering friendly and professional service while ensuring guest satisfaction when interacting with every guest. This role involves handling guest registration, room assignments, and payment processing, while proactively offering assistance and ensuring a welcoming environment. The attendant must possess knowledge of the room and resort, and demonstrate accuracy and speed in all transactions. They will also be responsible for answering calls promptly and professionally, routing calls and messages accurately, staying updated on company policies and offerings, and providing guests with accurate information about services, amenities, and local attractions. Handling guest complaints or concerns with empathy, efficiency, and confidentiality, and escalating issues when necessary, are key aspects of this role. The attendant will also manage bookings, reservations, and cancellations using company software, and uphold partnerships across the company to streamline communications. Maintaining cleanliness and brand standards at the registration and affiliate desks is also required.

Requirements

High School Diploma or Equivalent
Previous hospitality experience is preferred but not required.
Regularly walks, stands, and does computer work.
Occasionally lifts up to 50 lbs.
Seldom/Never sits.
Communicating effectively in writing as appropriate for the needs of the audience.
Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Understanding written sentences and paragraphs in work related documents.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
The associate must be able to read write, speak, hear, and understand in the English language.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Performs tasks and duties under direct supervision, using well-defined policies and procedures.
Work is reviewed by supervisor.
Limited opportunity exists for exercising independent judgment and decision making.

Nice To Haves

Previous hospitality experience is preferred but not required.

Responsibilities

Greet guests and visitors with a professional, friendly demeanor.
Handle guest registration, room assignments, and payment processing.
Offer assistance proactively and ensure a welcoming environment.
Answer calls promptly and professionally.
Route calls and messages accurately to appropriate departments or individuals.
Provide guests with accurate information about services, amenities, and local attractions.
Handle guest complaints or concerns with empathy, efficiency, and a high level of confidentiality.
Escalate issues when necessary while maintaining guest satisfaction.
Maintain records, logs, and reports as required.
Manage bookings, reservations, and occasionally cancellations by utilizing the company assigned software.
Uphold partnership across the company to streamline communications and seek to understand role impacts.
Hold ownership of the Registration and affiliate desks for cleanliness and brand standards.
All other duties as assigned.